Professional Management of Stress and Conflicts
Violence can be situational, planned, or develop through group dynamics. Those affected often respond with fear, uncertainty, and helplessness when dealing with aggressive individuals. Professional handling of violent situations is crucial, especially for those who, due to their profession, may become involved in confrontations or need to mediate conflicts. To prevent the escalation of violence, strategies for de-escalation and non-violent conflict resolution are essential. We place particular emphasis on a high level of practical application. In practical exercises, violent experiences are analyzed, and de-escalation options, as well as self-protection and defense strategies, are developed and practiced.
The aim of this foundational qualification is to learn how to professionally manage conflicts, aggression, and violence, to convey these skills within one's work environment, to establish de-escalating actions and thinking, and to engage in violence prevention. For further exploration of specific topics, we recommend our one-day practical seminar.
Our Experience – Successfully Conducted Trainings:
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Political and Religious Extremism: Definitions, Awareness, and Management
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Deescalation Training – Handling Aggressive Groups in Hospitals, Care Facilities, and Emergency Services
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Deescalation Training – Professional Management of Violent Situations, Including Those Arising from Cultural Differences
- Deescalation Training – Handling Aggressive Groups as a Security Officer
- Deescalation Training – Managing Aggressive Children, Adolescents, and Adults
- Deescalation Training for Staff Working with Refugees
- Deescalation and Conflict Training for Public Service Employees
- Deescalation and Conflict Training for Property Management Staff
- Deescalation Training for Staff in Residential Groups
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Training Content
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Fundamentals of Communication
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Conducting Conversations in Difficult Situations
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Self-Protection Strategies
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Basic Precautionary Measures
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Stress Management
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Behavioral Principles for De-escalation in Third-Party Conflicts and Emergency Situations
Qualifications
TÜV NORD Certificate of Participation
Duration
2 days
In-house seminars
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Registration in the Onlineshop
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We answer your questions: De-escalation training
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